Frequently Asked Questions (FAQ)
Do I need a referral?
A referral is not essential as you can self-refer. You can pay privately or access private health insurance but you will not be eligible for Medicare rebates.
Please note that for certain mental health conditions, you may need to work with other health professionals (like a GP or dietitian) to ensure that you receive the best care.
What are the fees and rebates?
Initial session 90mins: $390 ($410 after hours appointments)Subsequent individual sessions 50mins: $265 ($290 after hours appointments)Family/Couples sessions 50-60 mins: $290 ($310 after hours appointments)
Current Medicare rebate: $141.85 (updated 1 July 2024)
With a Mental Health Care Plan, you are entitled to 10 sessions per calendar year. You are required to see your GP after session 6 to receive an additional 4 sessions.
With an Eating Disorders Care Plan, you are entitled to 40 sessions every 12 months. You are required to see your GP after session 10 to receive an additional 10 sessions. After session 20, a psychiatrist review is required to access an additional 20 sessions.
Please note that this is NOT a bulk billing practice.
Current Medicare rebate: $141.85 (updated 1 July 2024)
With a Mental Health Care Plan, you are entitled to 10 sessions per calendar year. You are required to see your GP after session 6 to receive an additional 4 sessions.
With an Eating Disorders Care Plan, you are entitled to 40 sessions every 12 months. You are required to see your GP after session 10 to receive an additional 10 sessions. After session 20, a psychiatrist review is required to access an additional 20 sessions.
Please note that this is NOT a bulk billing practice.
How is payment taken?
- All clients are required to provide credit or debit card details with consent and preauthorisation in place. All card details are stored securely in our payment portal.
- For the first appointment, we take full payment upon booking. Refunds will be issued in line with our cancellation policy.
- Your credit or debit card will be charged 24-48 hours before your appointment.
- Late cancellations, reschedules and no shows will be charged to the card on file per the cancellation policy. Medicare rebates do not apply for cancelled appointments.
- Upon completion of your appointment, provided that your bank account details are pre-registered with Medicare, we will process an online claim for your Medicare rebate.
- Upon completion of your appointment, provided that your bank account details are pre-registered with Medicare, we will process an online claim for your Medicare rebate.
What is your cancellation policy?
- We require 2 business days’ notice to cancel or reschedule a session. Late cancellation, rescheduling or no-show will incur full fee payment. For example, if your appointment is at 3pm on a Thursday, you need to cancel or reschedule your appointment before 3pm on Tuesday.
- If you need to cancel or reschedule your sessions, please do so with as much notice as possible.
- If you are unable to attend in person for any reason, a telehealth session will be offered. An SMS/email reminder will be sent to you 3 days prior to your appointment. Please note this service is a courtesy only and you are responsible for remembering your appointment date and time.
In the event of a documented emergency (accident or hospital admission), the cancellation fee will not apply.
- If you need to cancel or reschedule your sessions, please do so with as much notice as possible.
- If you are unable to attend in person for any reason, a telehealth session will be offered. An SMS/email reminder will be sent to you 3 days prior to your appointment. Please note this service is a courtesy only and you are responsible for remembering your appointment date and time.
In the event of a documented emergency (accident or hospital admission), the cancellation fee will not apply.
Do you provide telehealth/online sessions?
- Yes we provide telehealth sessions on a secure platform.
- Session rates and cancellation policy is the same as in-person appointments.
- Session rates and cancellation policy is the same as in-person appointments.